This Privacy Policy explains how ProSquadz Ltd collects, uses, stores, shares, and protects your personal data. We are committed to compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.
Section 1
Data Controller
ProSquadz Ltd
Company No. 17118462
admin@prosquadz.com
Section 2
Information We Collect
2.1 Information You Provide Directly
- Full name, email address, and date of birth
- Country/region of residence
- Username and password (encrypted)
- EA FC gamertag / platform ID (PlayStation Network, Xbox Live, or PC/Origin)
- Discord username and linked Discord account data
- Squad name and squad membership details
- Payment and banking information (for entry fees, coin purchases, and prize payouts)
- Profile photo or avatar (if uploaded)
- Communications you send to us (support tickets, dispute evidence, chat messages)
2.2 Information Collected Automatically
- Device type, model, and operating system
- Unique device identifiers (e.g., device ID, advertising ID)
- IP address and approximate geolocation (country/city level)
- App version and build number
- Session duration, screens viewed, and in-app actions
- Crash logs and performance data
- Cookies and similar tracking technologies (on our website)
2.3 Information from Third Parties
- Discord (when you link your account — username, user ID, server membership)
- Payment processors (transaction confirmations, fraud screening results)
- Pro Clubs statistics companies (player stats per game)
Section 3
How We Use Your Information
3.1 Performance of a Contract (Article 6(1)(b) UK GDPR)
- To create and manage your ProSquadz account
- To register you and your squad in tournaments
- To process match results, stats submissions, and league standings
- To process payments, entry fees, coin transactions, and prize payouts
- To facilitate match communication and coordinate fixtures
- To operate the VAR dispute resolution system
3.2 Legitimate Interests (Article 6(1)(f) UK GDPR)
- To maintain security and integrity of the platform (fraud detection, cheat prevention)
- To verify player authenticity and prevent use of unregistered players
- To improve and optimise the platform, user experience, and app performance
- To enforce community conduct standards across the App, Discord, and community chats
3.3 Consent (Article 6(1)(a) UK GDPR)
- To send you marketing communications and promotional offers (where you have opted in)
- To deploy non-essential cookies and tracking technologies on our website
3.4 Legal Obligation (Article 6(1)(c) UK GDPR)
- To comply with applicable tax, accounting, and financial reporting obligations
- To respond to lawful requests from law enforcement or regulatory authorities
- To maintain records as required by UK anti-money laundering regulations
Section 4
How We Share Your Information
We do not sell your personal data. We may share your data with:
4.1 Service Providers
| Provider Type | Partners |
|---|---|
| Payment Processors | Apple App Store, Google Play, Wise |
| Cloud Hosting | Amazon Web Services |
| Analytics | Firebase Analytics |
| Email / Communication | Mailchimp, Discord |
4.2 Other Users and the Community
- Your squad name, gamertag, match results, goals, assists, and league standings are visible to other ProSquadz users as part of the tournament experience.
- Chat messages in Match Chat are visible to opposing leadership teams and administrators.
- Dispute evidence may be reviewed by the VAR team and relevant administrators.
4.3 Legal and Regulatory Disclosures
- We may disclose your data if required by law, regulation, legal process, or governmental request.
Section 5
International Data Transfers
ProSquadz operates across Europe and Africa. Your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO) and adequacy decisions by the UK Secretary of State.
Section 6
Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Lifetime of account + 12 months after deletion |
| Transaction and payment data | Minimum 6 years (HMRC requirements) |
| Match data, results, and stats | Competition season + 12 months |
| Dispute evidence (videos, screenshots) | 6 months after dispute is resolved, then deleted |
Section 7
Data Security
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing and storage
- Role-based access controls for administrators and staff
- Regular security assessments and vulnerability testing
- Incident response procedures in line with ICO breach notification requirements (72-hour notification window)
Section 8
Your Rights Under UK GDPR
| Right | Description |
|---|---|
| Right of Access (Art. 15) | Request a copy of the personal data we hold about you |
| Right to Rectification (Art. 16) | Request correction of inaccurate or incomplete personal data |
| Right to Erasure (Art. 17) | Request deletion of your personal data, subject to legal retention obligations |
| Right to Restriction (Art. 18) | Request that we limit how we use your data in certain circumstances |
| Right to Portability (Art. 20) | Receive your personal data in a structured, machine-readable format |
| Right to Object (Art. 21) | Object to processing based on legitimate interests or for direct marketing |
| Right to Withdraw Consent | Withdraw consent at any time without affecting the lawfulness of prior processing |
| Right to Lodge a Complaint | Contact the ICO at ico.org.uk if you believe your data rights have been infringed |
To exercise any of these rights, contact us at admin@prosquadz.com. We will respond within one calendar month as required by UK GDPR.
Section 9
Children's Privacy
ProSquadz is not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that data promptly.
Section 10
Cookies and Tracking Technologies
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Required for the website to function (session cookies, authentication) | No |
| Performance / Analytics | Understand how visitors interact with the website (e.g., Google Analytics) | Yes |
| Functional | Remember your preferences and settings | Yes |
| Marketing / Advertising | Deliver relevant advertisements | Yes |
You can manage your cookie preferences at any time via our cookie consent banner or through your browser settings.
Section 11
Third-Party Links and Services
The platform may contain links to third-party websites, services, or apps (e.g., Discord, EA/Origin, payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your personal data.
Section 12
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via in-app notification, email to your registered email address, and announcement on our Discord server. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.
Section 13
Contact Us
ProSquadz Ltd
Company No. 17118462
admin@prosquadz.com
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ico.org.uk · 0303 123 1113